Terms of Service

Please carefully read the Terms of Service before placing an order. By purchasing from Studio Lavender you are agreeing to the Terms of Service outlined below.

Design

Our signature style involves simplicity along with soft hints of timeless, romantic details. Sharing a love for unique, textured paper goods that will be remembered forever. Each item is uniquely sourced to create a beautiful keepsake of one of the most memorable days of your life.

Proofs

Semi-custom invitations receive a complimentary design proof for each stationery item. Revisions can be made and include: color, wording change, and paper sizing. We cannot make any additional changes once your order is in printing production. We recommend you carefully review your proof for any spelling errors prior to giving your final design approval.

Printing & Production

Once the final proof has been approved your order immediately moves into production. The final quantity will be finalized, printed, and then shipped/delivered to client.  We recommend ordering an additional 5-10 of printed pieces to account for any additional guests that may be added to the guest list or any keepsakes that family members may want. 

We cannot be held responsible for materials that are out of stock, backordered or discontinued, as these situations are out of our control. Should this situation arise, a suitable alternative will be suggested.

Invitations take approximately 3-4 weeks for printing and production(upon final design approval) to complete (plus shipping times).

Variations

All digital screens are all calibrated differently, and the colors showcased in digital mockups or proofs may vary slightly when printed. With specialty printing and paper types such as handmade paper, letterpress and foil printing, minor variations are to be expected. Handmade paper is made by hand, therefore it can have some colour and size variations from piece to piece, making it very unique.

We highly recommend viewing our ‘Collection Guide’ to view the different options for ink colours, paper colours & paper types before checking out your order. Please also keep in mind that when choosing cotton cardstock it is straight edges instead of deckled edge like our signature handmade paper.

Shipping

Tracking and shipping information will be sent once the designs have been printed, packaged, and shipped. Once the item(s) are shipped, we cannot be held responsible for damages, loss, or other shipping circumstances. We are unable to provide tracking updates beyond the information that third party mail carriers release. Any customs and import taxes will be the responsibility of the customer. If you require express shipping please let us know and we can invoice you separately for this.

We cannot be held responsible for any mailed items that are damaged in the mail and for any invitations that are marked "return to sender". The postal company reads envelopes electronically. If handwritten calligraphy is used for the envelopes, some addresses or styles will be more or less difficult to read when sorted through machines. Any address that cannot be read by the machine will likely be hand-inspected. If the address still cannot be delivered, it will be returned to the return address on the mailed stationery. Studio Lavender is not responsible for resending, reprinting or reimbursing for invitations or addresses that do not make it to their intended address. As with any mass mailing, it is expected that 1-3% of the mailed pieces may be marked undeliverable. Please double check your address list to minimize the possibility of this from happening. It is recommended to order extra pieces to ensure additional pieces are there if needed. If Studio Lavender is responsible for addressing and posting your invitations we guarantee that each address is sent to the post office. If any mail is not received by its intended recipient it is not the liability of Studio Lavender. If additional pieces need to be mailed out, you may use extra invitations that you already have or we can print, address and mail the items for you, client is responsible for these costs.

Returns, Exchanges, Refunds and Cancellation

Due to the custom nature of all of our products, Studio Lavender cannot offer any returns, exchanges, refunds or cancellation. If a printing error has occurred on our part we will either reprint the items or provide a credit. If client has noticed an error with the wording after the final proof approval, client is responsible for re-printing costs.

Confidentiality

We will hold and maintain in confidence any confidential information that is provided (such as confidential information relating to guest addresses, wedding information, etc.) 

Copyright

All proofs and design elements are the intellectual property of Studio Lavender. Proofs may not be copied, or imitated with or by any person without consent by Studio Lavender. If you wish to use our content please send us an email to info@studiolavenderdesign.com.

Pricing

All of the pricing on our website is CAD currency and subject to change without notice.